Account · Connection · Orders
Submit a question through your user panel and keep replies and progress updates in one place.
For account-related questions, use the ticket system. No email or Telegram contact details have been published; please rely on the information shown on this page.
For account access, subscription imports, connection issues, payment checks, and refund requests. Sign in to submit your question. Add any follow-up details or screenshots to the same ticket so the support team has the full context.
Response times vary depending on the issue, ticket queue, and investigation progress. Check your ticket center for updates.
View ticketsNo support email address has been published, and email support is not currently available. For order checks or to share screenshots, use a ticket in your user panel. Do not send account details to unverified addresses.
Email support is not currently available, and no email response times have been provided.
No Telegram contact account has been published, and Telegram support is not currently available. Handle account and payment questions through the ticket center, and avoid sharing personal information in public group chats.
This channel is not currently available, and no messaging response times have been provided.
Include your platform, client name, selected route, and network environment when the issue occurred. Explain whether you couldn’t import a subscription, couldn’t connect, or couldn’t access a particular website after connecting. Include any error message shown by the client. If switching routes or networks changed the result, mention that too.
Provide the order number shown in your user panel, the plan selected, payment method, and current order status. Payment methods include Alipay, WeChat Pay, and USDT. If the status hasn’t updated after payment, attach proof of payment with unrelated details obscured so the transaction can be checked.
Monthly plan data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. If your question concerns a reset or upgrade, describe what you see in your user panel.
VPNSit offers a 7-day no-questions-asked refund. Submit your request through a ticket; see the Terms of Service for details. For account issues, describe the action you couldn’t complete and any message shown on the page. Do not send your password or full subscription link in a ticket.
Before sharing screenshots, hide passwords, subscription credentials, payment account details, and anything unrelated. For troubleshooting, support needs the error message and steps you took—not your account credentials.
No standard response time has been published. General questions and issues that require investigation, such as connection or payment problems, may take different amounts of time to resolve. Check your user panel for ticket replies, and add any requested details to the same ticket.
Add new error messages, test results, or order updates to the existing ticket to keep the background in one place. For a separate issue, you can open a new ticket and include a subject.
Start with the getting started guide, plan pricing, and service selection guide. You can create an account with a username and password; no email address is required. You’ll need to sign in to your user panel to submit an account-related ticket.